Question 1: Can I collect the goods at the Store?
Answer: Yes, we are based in Stonewood Business Park, 9 Tanzanite Crescent, Ossur Complex, Unit 7, Weltevrede, Kraaifontein, Cape Town.
Question 2: Who do I contact if I have a query?
Answer: Email support@htree.co.za
Question 3: How long does it take to receive my order?
|Answer: Between 3 to 5 working days once payment has been received and cleared.
Question 4: Can I cancel my order?
Answer: Yes, you can cancel. However, once the item has been shipped you will be held liable for the shipping AND a handling fee of 15%.
Question 5: What do I do if the product or item is faulty?
Answer: Each product is linked to a supplier guarantee, if the supplier determines that is a factory fault, the item will be replaced at no additional cost. Please consult our Refund & Return Policy.