Htree.co.za is the registered website and online store for Htree Hardware Depot. By accessing and placing an order you agree to the following terms and conditions:
HTREE HARDWARE DEPOT TERMS AND CONDITIONS:
Pricing
The prices of our suppliers could change at a short notice. We at Htree Hardware Depot aims to keep our pricing as far as possible competitive and to absorb price increases where possible. However, in a volatile economic world price increases would always be inevitable. We commit to keep our prices contemporary and up to date on our Website. We always honour the price of the product at the time of an order and payment received.
No price adjustments for orders paid and confirmed.
With the above in mind we reserve the right to change prices without notice.
Stock
The level of Stock changes in real-time with orders placed. We reserve the right to change stock levels without notice.
Any item/s purchased and that could not be re-stocked for any reason will be be refunded at their selling price.
We are reliant on the accuracy of the stock availability at our suppliers and other warehouses. Should the ordered item not be in stock, the shipping & delivery time is extended according to the delivery to our Store.
Where items are sold out HTREE HARDWARE DEPOT will endeavour to restock the items. Please note that this might lead to longer shipping lead-times and possible price changes due to changes in pricing from our Suppliers.
Shipping
The average lag period for a delivery will be 3 to 5 working days once the order has been received and payment cleared. The delivery period could be shorter than the 3 to 5 working days, but this is not guaranteed.
Once your Order is shipped, an email notification will be sent to you with a tracking number.
Shipping to remote areas could lead to a longer delivery time.
Items collected at our Store carry no additional fees.
There might be delays in the shipping of items during our Special Promotional Event days due to high volumes of sales.
Special Events & Promotions
Promotional events such as our Birthday Bash, Supplier Demo Days, Crazy Saturdays, Black Friday and Cyber Mondays do not qualify for additional discounts.
Sales during our Special Events are final. No refunds or exchanges on Sale items will be permitted under the banner of these events, including sales under our standard Promotions.
HTREE HARDWARE DEPOT reserves the right to amend the Promotion rules in its sole discretion should this be considered appropriate, before the Promotion ends and any such amendment(s) shall be posted on our website.
HTREEHARDWARE DEPOT reserves the right to cancel, suspend or terminate any promotion, without notice at any time and we shall not be liable for any claims arising from such cancellation, suspension or termination.
Price Matching
We aspire to be competitive against major players in our industry and most of the time we beat prices where possible.
Therefore we allow price matching under certain conditions!
Subject to these Terms and Conditions:
- The competitor has to have stock of that item or it needs to be in stock at the local distributor.
- The competitor must be a South African store – no overseas stores.
- You need to mail us the link to that or supply us with an official quote.
- The competitor’s offer cannot be part of a special promotion or deal or loyalty program.
- The competitor needs to be an accredited store with our local suppliers and also be VAT registered.
Warranty disclaimer and limitation of liability
You acknowledge that your use of this website is at your sole risk and that you assume full responsibility for all costs associated with any use of the website and that HTREE HARDWARE DEPOT shall in no event be liable to any person for any direct, incidental, consequential, or indirect damages of any kind arising out of your access to, or use of the information or software made available on this website.
HTREE HARDWARE DEPOT is not responsible for the content of websites that are maintained by third parties and therefore waives its liability for any links from this website to other websites. HTREE HARDWARE DEPOT does not warrant that this website or any linked websites are free from viruses or other harmful elements. HTREE HARDWARE DEPOT or its licensors content may not be used in any way without the prior written approval of HTREE HARDWARE DEPOT.
Every care has been taken to assure the accuracy of the provided information on this website and the information is believed to be correct. However the information may include errors or inaccuracies, therefore the use of the Site and Content is at your own risk and are provided “as is.”
Patents, designs and trademarks
Patents, designs trademarks, brand names and corporate logos displayed on the website are the property of HTREE HARDWARE DEPOT or its licensors and may not be used in any way without the prior written approval of HTREE HARDWARE DEPOT. HTREE HARDWARE DEPOT does not by this website grant any license to use the intellectual rights said above.
Pictures/Photos
Please note that pictures and phots of products are for illustrative purposes only. The items for sale are the items as is described in the description. Htree Hardware Depot cannot be held liable for a wrong picture displayed and will honour the description of the product at all times.
Competitions
Competitions limited to legal residents residing in South Africa.
The winner will be chosen through a random generator, the decision is final and no correspondence will be entered into.
Winner will be notified via email and announced in on Social Media
Winners not complying to these rules, will automatically be disqualified and the prize will be forfeited.
By entering our competition you authorise HTREE HARDWARE DEPOT to collect, store and use (not share) personal information for communication or statistical purposes. You may decline any marketing communication by unsubscribing.
HTREE HARDWARE DEPOT reserves the right to amend the terms and conditions at any time without any notice.
HTREE HARDWARE DEPOT reserves the right to cancel or postpone the competition and all entrants agree to waive any rights they may have in terms of the Competition.
REFUNDS
Please note that all customer requests to be refunded will have a 15% handling fee deducted for wasted costs (Banking Cost/Settlement Cost/Refund Cost/Shipping Cost).
The handling fee would not be applicable in cases where Htree Hardware Depot delivered the wrong product and has been notified within 7 days.
Returns
Each return will be evaluated and product/s inspected before a decision is to be made regarding whether it is suitable for a repair/replacement, or credit to your account. In essence the Return decision/outcome is subject to our Company Standards and the discretion of our Suppliers within the Framework of the relevant Acts.
Regarding unwanted products or exchanges, ensure that:
- it is undamaged and unused, with the original labels and stickers still attached;
- unused/not fitted and it must be in a sellable condition;
- it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- it is not missing any accessories or parts;
- you need to notify us within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective (subject to inspection & evaluation).
Take care of the following when returning your products;
- package your products safely and securely in the original undamaged packaging it came with
- ensure your products are wrapped in bubble wrap or similar for protection during transit;
- include a copy of your Order; and
- include all accessories and parts that were sold with the product.
You are responsible for the courier cost in sending it back to us. We would recommend that you return your items via registered post or courier.
If we accidentally deliver the wrong product to you, please notify us within 7 days and we will collect the product from you at no charge. If the product is missing any accessories or parts, please take photos and notify us immediately. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product (or refund you if that is your preference).
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us immediately (within 7 days) of such delivery. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product.
If you return a product that does not comply with our Terms & Conditions, you may be liable to reimburse Htree Hardware Depot for the cost of collecting the product from you and/or the cost of having the product returned to you.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether – we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.
Please Note that specific Terms and Conditions apply for our Special Promotional Events.
Customer Privacy Policy
HTREE HARDWARE DEPOT shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted
Payments are facilitated by a secure Payment Gateway application namely Payfast.
Card acquiring and security
Card transactions will be acquired for HTREE HARDWARE DEPOT via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Go to www.payfast.co.za to view their security certificate and security policy.
All transactions are encrypted using appropriate encryption technology – providing secure online payment facilities.
Customer details separate from card details
Customer details when Registering on our website, will be stored by HTREE HARDWARE DEPOT separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Responsibility
Htree Hardware Depot takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods via Courier.
What type of payment options are available to me?
Payment methods offered on our Website via PayFast are:
- Credit Card – Visa and MasterCard
- Debit Card and/or
- EFT (Electronic Funds Transfer)
Direct bank deposit or electronic funds transfer (EFT):
Payment for the full amount must be made within 48 hours of placing your order.
Use the Order Number as your payment reference.
Bank: Capitec Business
Account Name: Htree DIY Depot (Pty) Ltd
Acc Number: 1050826558
Branch Code: 450105
Email proof of payment to hardwaredepot@htree.co.za within 48 hours.
Failure to adhere to this, will unfortunately result in a cancellation of your order.
Country of domicile
This website is governed by the laws of South Africa and Htree Hardware Depot chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Htree hardware Depot may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Htree Hardware Depot (Pty) Ltd and based in South Africa..